Get in touch

We'd love to
hear from you.

Whether you need a quote, have a question about your shipment, or want to explore a business partnership — our team is ready.

Home › Contact
Send us a message

We typically respond within one business hour during operating times (Mon–Fri, 08:00–20:00 local).

Customer Support
support@velocourier.com
For tracking enquiries and general support
Business & Sales
sales@velocourier.com
Volume pricing, partnerships, API licensing
Phone (UK)
+44 20 7946 0123
Mon–Fri · 08:00–20:00 GMT
Phone (US)
+1 888 835 6700
Mon–Fri · 09:00–18:00 EST
Quick Track

Have a tracking ID? Get instant status below.

Global presence

Our offices

VELO offices around the world. All locations accept walk-in shipments during operating hours.

London
Global HQ
1 Canada Square, Canary Wharf, London E14 5AB, United Kingdom
New York
Americas Hub
245 Park Avenue, 39th Floor, New York, NY 10167, USA
Dubai
Middle East Hub
DIFC Gate Village, Building 8, Level 2, Dubai, UAE
Singapore
Asia-Pacific Hub
1 Raffles Quay, Level 35, Singapore 048583
Frankfurt
European Hub
Neue Mainzer Str. 6–10, 60311 Frankfurt am Main, Germany
Sydney
Oceania Office
1 Martin Place, Level 50, Sydney NSW 2000, Australia
Common questions

Frequently asked questions

How do I get a tracking ID? +
Your tracking ID (format: VLX-XXXXXXXX) is generated when your shipment is created. You'll receive it via the booking confirmation email. If you booked through a retailer, check your order confirmation.
What's the difference between Express and Standard delivery? +
Express Overnight guarantees delivery by 9:00 AM the next business day, backed by a money-back guarantee. Standard delivery takes 2–5 business days and is priced accordingly.
Do you handle customs clearance for international shipments? +
Yes — all international shipments include automated customs documentation. Our system generates the required forms based on your parcel's contents and declared value. For complex commercial shipments, our freight team handles full import/export documentation.
Can I change the delivery address after booking? +
Address changes can be made up to 4 hours before the scheduled collection time. Contact our support team with your tracking ID and the new address. Additional charges may apply for significant diversions.
What happens if my parcel is damaged? +
All VELO shipments carry basic liability cover. If your parcel arrives damaged, photograph the damage before opening, retain all packaging, and contact us within 24 hours. Claims are typically resolved within 5 business days.
Do you offer same-day delivery? +
Yes — same-day delivery is available in 28 major cities. The cut-off for same-day collection is 12:00 PM local time. Use our booking system or call our support line to arrange. Pricing varies by city and distance.
Didn't find your answer?

Still have
questions?

Our support team is available Monday to Friday, 08:00–20:00. We'll respond to every message within one business hour.

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