Our Story

Built on trust,
driven by precision.

From a single van and a big idea — to a global network connecting 194 countries. This is the VELO story.

2018
Founded
London, United Kingdom
The beginning

A different kind of courier

VELO was founded on a simple conviction: that courier services had become commoditised, anonymous, and careless. We believed delivery could be — and should be — an experience worth trusting.

Starting with a fleet of three vans and a small team of obsessive logistics engineers, we built our network from first principles. Every process was designed around one question: what would genuinely delight the customer?

Today, VELO operates across 194 countries with 48 global hubs, handling millions of shipments each month — from next-day parcels to fine art consignments and cold-chain pharmaceuticals.

2018
Founded
London, United Kingdom
194+
Countries
Active delivery destinations
48
Global Hubs
Strategically positioned
500+
Team Members
Across 32 countries
What drives us

Values we live by

Every decision we make, every route we plan, every parcel we handle — filtered through these core commitments.

🎯
Precision

We are obsessed with accuracy — in timing, in handling, in communication. A missed window or a misplaced update is never acceptable.

🔍
Transparency

Real-time tracking is a promise, not a feature. You should always know exactly where your shipment is and when it will arrive.

🤝
Reliability

We guarantee what we promise. Our 99.7% on-time rate isn't a statistic — it's a contract with every customer we serve.

Speed

Time is money. Our network is engineered to reduce dwell times, accelerate customs, and keep parcels moving at every hour.

🌍
Sustainability

We offset 100% of air freight emissions and operate an EV fleet for last-mile domestic deliveries in 12 major cities.

💡
Innovation

We build the logistics technology we wish existed — from predictive ETA engines to fully automated customs documentation.

The people

Leadership team

A collective of logistics veterans, technology builders, and operations experts — united by a shared obsession with delivery excellence.

A
Alexandra Mercer
Chief Executive Officer
D
Daniel Osei
Chief Operations Officer
P
Priya Krishnamurthy
Chief Technology Officer
J
James Whitfield
VP Global Logistics
S
Sofia Reinholt
VP Customer Experience
M
Marco Delacroix
VP Network Expansion
Y
Yuki Tanaka
Head of Engineering
R
Rachel Ibrahim
Head of Compliance
Work with us

Let's build
together.

Ready to experience a courier service that's genuinely different? Send us a message or track your first parcel today.